LibGuides: Tech Tips: Home

Information Technology Department

The Information Technology Department is located in the Lower Level of the Library.

Password Management/Reset

Help Desk contact information: please use the following email addresses to create helpdesk tickets

Phone: 563-333-6368

Email:

General IT assistance -
itsupport@sau.edu

Phone system assistance -
phonesupport@sau.edu

Classroom assistance -
classroomsupport@sau.edu

Blackboard assistance -
blackboardsupport@sau.edu

Device Registration
Students must register laptops, tablets and mobile phones to use wireless, and to use wired connections in residence halls. You will need to be on campus to use this service.

Blackboard Guides and How to Videos

Blackboard log-in
Blackboard Guides and How to Videos
Links to information on Blackboard navigation, checking your grades, content editor, course content areas, taking a test online, using the Discussion Board, submitting an assignment, and more.

Ellucian GO Mobile App

Ellucian GO is a free mobile application available to SAU students with Apple, Android, or Kindle Fire devices. Students will be able to view their grades, class schedules, account holds, financials, campus maps and more. Follow these steps to download:

1. Navigate to an app store on your mobile device.

iTunes App Store for Apple iOS devices running iOS 8.0 or later

Google Play for Android devices running system version 4.0.3 or later

Amazon Apps for Kindle Fire devices, 2nd or 3rd generation

2. Search the app store for Ellucian GO

3. Download the free Ellucian GO app

4. Once the app is installed, search the list of institutions and select St. Ambrose University

5. Sign in using your SAU network credentials to view any secure information (signified by a padlock)

Microsoft Office 365

Students are able to register their SAU email address at Microsoft https://office.com/getoffice365 and get a free download of Office 365. Go to the link, enter your SAU email address and click Get Started. You will receive an email in order to finish the process, create a Microsoft account and download Office 365.

MySAU Portal

Access Student Self-Service, Blackboard, email, your calendar, campus announcements and more via the Portal.

Students: If your parent or guardian will be paying your bills, PLEASE set them up as an authorized user in Student Self-Service in the Financial Management area. This will give them their own credentials to log in, and you will not be giving your username and password out to anyone.

Student Planning Manual
Step-by-step instructions on how to access and review your academic plan.

Student Email

Student Email
Your user ID and password for your email will be different from your network user ID and password.

Please note that all University correspondence will be delivered to your SAU email.

Wireless Internet

Wireless Internet access is available in all residence halls and most public places on campus.

Students, please do not bring your own router.

Wireless printers and Chromecasts are not recommended for security reasons.

Students must use the student wifi on campus. Public wifi is available only to campus guests.

Campus computer labs

Ambrose Hall 413C

Cosgrove Lab (open 24 hours)

Galvin 139 (Mac)

Hayes 100 (Mac)

Library (PC)

McMullen 101 & 102

Health Sciences 113

54th Street 105

Computer programs available in the Library

The following programs are installed on computers available for student use in the Library:

Chrome

IBM SPSS Statistics 22

Internet Explorer

LabScribe 2

Microsoft Access, Excel, PowerPoint, Publisher and Word

Mozilla

Python

PopG

Skype

Wolfram CDF